Vacancies
Who are we?
Founded in 1924, Irving Oil is a family-owned company specializing in the refining and marketing of finished energy products, with operations throughout Ireland, Eastern Canada and New England. Our company is known for its commitment to customer service, safety, environmental responsibility and our contribution to the communities where we live and work.
Top Oil, our Irish Sales & Marketing business, became part of the Irving Oil family in 2019. Headquartered in Dublin, Top Oil provides a true end-to-end solution – from port to pump and all the points in between, ensuring the best quality product for Irish industry, businesses, farms, homes and motorists across 32 counties.
Top Oil supports a diverse and inclusive work environment and welcomes applications from all qualified applicants
| Job Title Customer Service Representative | Location Galway | Job Type Permanent Full Time | Date Posted January 29, 2026 |
Here's what you can expect from us:
When you're a part of our team, you'll see how we bring good energy to our business and our employees. Across the markets we serve, our teams share the value that people matter – employees, customers and community. Every day, we strive to make a difference in the places we serve and the communities we call home. It is an important part of who we are as a company and something we all work hard to do every day. Our collaborative approach, commitment to diversity and inclusion along with our safety-first culture helps reinforce our internal brand position where People Matter. That's why we're dedicated to the development of our employees, so that they can reach their career goals.
What you can expect in a typical day:
To assist in the smooth running of the depot on a day-to-day basis by working primarily on the telephone on both inbound and outbound domestic calls. Responsibilities will include telesales and customer care, involvement in credit control phone calls and co-ordination with reps and drivers to ensure excellent customer service in all areas of the sale.
The Job:
Customers
- First point of contact on the phones ensuring all incoming calls are handled in an efficient manner
- Actively converting price quotation queries into sales
- Ensuring that all customer queries are dealt with and resolved
- Maintaining good relations with existing customers
- Database Management
- Ensuring on line order entry is the primary method of order entry
- Setting up new domestic customers while the customer is on the phone ensuring data is accurate and complete
- Checking customer pricing / customer balances while customers are on the phone
Business Generation
- Actively targeting lapsed customers on a daily basis
- Following up on sales calls that aren’t converted first time
- Up selling to all customers in terms of drop size and products
- Actively taking part in initiatives to generate prospects
- Contacting commercial prospects via targeted phone campaigns in order to generate leads to assist the field sales team in increasing market share
- Increasing new customers by a targeted number per month
Credit
- Encouraging customers pay by credit card or COD for their domestic delivery
- Contacting customers by phone on a regular basis to collect outstanding amounts
Account Management
- Follow up with all new customers within one week to complete customer service audit
- Regular contact with key accounts to maintain good relations and create loyalty
Administration
- Carry out administration in relation to customer transactions including sales order entry, customer payments, credit collection
- Carry out cash & stock reconciliations and other admin duties on an as required basis
Other
- To complete ad hoc administration duties as required ensuring the smooth running of the depot
Relationship with other Jobs
- Operate, at all times, in a customer friendly and supportive way with both customers and staff.
Qualifications and Experience Required
- Minimum 2 years’ experience in a customer focused role.
- Proven ability to meet and exceed targets
- Experience of working in within a telesales environment
- IT skills – proficient in Microsoft Excel
- Personal Characteristics, Knowledge & Skills
- Customer Service focused
- Motivated, proactive and enthusiastic
- Organisational and time management skills are essential
- Being courteous, professional and persistent
| Job Title Store Manager | Location Mullingar, Co. Westmeath | Job Type Permanent Full Time | Date Posted January 7, 2026 |
Here's what you can expect from us:
When you're a part of our team, you'll see how we bring good energy to our business and our employees. Across the markets we serve, our teams share the value that people matter – employees, customers and community. Every day, we strive to make a difference in the places we serve and the communities we call home. It is an important part of who we are as a company and something we all work hard to do every day. Our collaborative approach, commitment to diversity and inclusion along with our safety-first culture helps reinforce our internal brand position where People Matter. That's why we're dedicated to the development of our employees, so that they can reach their career goals.
What will your day look like?
As a Store Manager you will be responsible for managing all aspects of the service operation in our retail store. You will ensure the store operates efficiently and effectively and be responsible for motivating and invigorating all of your employees to provide our customers with the best store experience, fresh food offerings and customer service at all times, thus hitting key store targets. You will also promote positive culture of a proactive approach to all HSE rules and regulations, with a safety first mind-set in everything we do.
Your Responsibilities:
- To oversee and ensure the smooth running of the stores.
- You will work collaboratively with your Regional Store Manager in setting, monitoring and achieving the sales targets set out with the team on gross profit margin, net margin, waste and other KPIs.
- You will insure all new employees are inducted and trained to the highest standards in all aspects of their role, in accordance with policies, procedures and best practice of the company;
- You will be responsible for ensuring security and health and safety standards upheld, protecting customers and employees through providing a safe store environment during COVID19 and thereafter.
- You will be encouraging Staff to engage in upselling promotional offers and helping to train staff to identify opportunities to upsell and how to do so.
- Stock Control Management is a key part to your position and managing all process around this in line with our company standards is essential.
- You will manage all aspects of your employee rostering, annual leave while practicing good GDPR measures with these records in line with our GDPR policy.
- Ensure merchandising and presentation of entire store is always of the highest standard and in accordance with relevant store planograms and guidelines ensuring government guidelines of social distancing are adhered to.
- You will be engaging with new initiatives and embrace new ways of working with a positive can-do attitude and you will thrive to do this with you lead by example attitude.
What we look for in you:
We want you to thrive within our organisation and experience has shown us that the best managers are highly driven with a strong work ethic, who lead their team by example, and who are superb under pressure at maintaining and promoting a happy, safe and inclusive work environment. With these personal attributes you will also have:
- Ideally a minimum of 2-3 years` experience in a dynamic retail management position.
- Proven skills managing people and communicating effectively
- A proven track record of hitting KPIs / targets.
- Hands on exposure to stock management, financial management & reporting systems.
- Strong knowledge and experience of reading and actioning reports.
- Good knowledge of Microsoft Office (Excel, Word).
Personal Characteristics, Knowledge & Skills
- Strong customer service skills and professional demeanor.
- Strong time management skills.
- Ability to follow Health and Safety regulations.
- Strong interpersonal skills, ability to work harmoniously with people at all levels within the organisation